GDT > RTD Rider’s Guide > Paratransit
RTD offers two paratransit services or individuals with disabilities who are unable to use regular fixed-route bus or light rail services. The first service, Access-a-Ride, is a fully Americans with Disabilities Act (ADA) compliant door-to-door van service that can take riders in wheelchairs and other mobility devices. The second service, Access-on-Demand, is aimed at individuals who can travel in regular car but have cognitive or visual impairments, or physical impairments such as being unable to walk for more than short distances.
Access-a-Ride
Fully ADA Compliant Van Service
Access-on-Demand
Curb-to-Curb Rideshare / Taxi Service
Ridership
| Year | Access-a-Ride | Access-on-Demand | Total |
| 2018 | 740,000 | 138,000 * | 878,000 |
| 2019 | 726,000 | 128,000 * | 854,000 |
| 2020 | 333,000 | 80,000 * | 413,000 |
| 2021 | 441,000 | 79,000 * | 520,000 |
| 2022 | 529,000 | 134,000 | 663,000 |
| 2023 | 544,000 | 418,000 | 962,000 |
| 2024 | 512,000 | 704,000 | 1,216,000 |
* Figures are for former Access-a-Cab service.
Note how the 2023 Access-on-Demand ridership figure is the highest, indicating the explosion in popularity of the service since it was relaunched.
Paratransit Peer Review
RTD has commissioned a peer review of it’s paratransit service delivery, to be conducted by transit industry subject-matter experts. The American Public Transportation Association (APTA) convened a peer review panel of subject-matter experts from across the country. During the course of the months-long comprehensive review, the panelists leveraged their knowledge and professional experience to assess RTD’s Access-a-Ride and Access-on-Demand paratransit services.